FAQ

Part 1: Commercial & Ordering

Our supply chain is optimized for FCL (Full Container Load) efficiency. MOQ: 1 Container (20GP/40HQ/More). Mixed Loading: Yes. Unlike rigid manufacturers, we allow Mixed-SKU loading within a single container to help you diversify your inventory and test the market.
Yes. We understand the need for validation. Sample units are available. To support your market entry, we offer a "Partner Qualification Rate" (approx. 90% of the standard wholesale price) for your first test unit.
No. ORVIK operates strictly as a B2B Manufacturer. We serve dealers, distributors, and enterprise fleet managers. We do not sell directly to private individuals.
Yes, we fully support both. We go beyond simple cosmetic re-branding to offer deep technical customization tailored to your specific market needs. Visual Identity: Brand Logo, Body Color (RAL matched), Infotainment Startup Screen, and Packaging. Technical Specs: Battery Type (Lead-acid/Lithium) & Capacity, Maximum Speed, Drive System, and Chassis configuration. Bottom Line: If you have the requirement, we can build it. We support almost any form of customization to ensure the vehicle fits your application perfectly.
Payment: Flexible options available. While our standard workflow involves a 40% Deposit to start production and 60% Balance before shipment, we are open to negotiating specific payment methods (such as T/T, L/C, etc.) to suit our partners' needs. Lead Time: Rapid production cycle of 8-10 days (Ex-Works). Shipping time depends on the destination port.

GLOBAL SERVICE & PARTS

Expert support designed for industrial operations. From High-Temp cooling maintenance to battery health monitoring, our engineers provide the standardized video guides you need to maintain peak vehicle performance.

Part 2: Compliance & Street Legality

Standard ORVIK models are engineered for Off-Road and Private Property Use (Campuses, Resorts, Mines, Farms). Note: Regional compliance customization (e.g., L7e standard components) is available upon request for specific bulk orders. Please consult our sales engineers.
Yes. Every vehicle includes a unique VIN (Vehicle Identification Number) and Manufacturer's Certificate of Origin (MCO) to assist with local registration or insurance requirements.

Part 3: Technical & Performance

We offer environment-specific packages: Arctic Ready (Russia/CIS): Equipped with Battery Heating Systems, insulated lines, and cold-flow oil pumps. High-Temp Ready (Middle East): Standard robust passive cooling. (Customizable heavy-duty cooling fans available).
Engineered for tough terrain. Our utility series is designed with a high-torque powertrain capable of handling steep gradients, boasting a maximum climbing capacity of 60%. This ensures reliable performance in mining and off-road environments.
Tailored to your budget and cycle requirements: Lead-Acid: Cost-effective, 400-600 cycles. LiFePO4 (Lithium): High performance, 3000-4000 cycles. 5-Year Warranty
Our solar kits charge during both Static (Parking) and Dynamic (Driving) states. Depending on panel size and sunlight, it can add approx. 20km of daily range.

Part 4: Logistics & Assembly

It depends on the model mix. Generally, a 40HQ container holds 4 to 11 units. We calculate the optimal loading plan (3D packing diagram) to minimize your shipping cost per unit.
We support both CBU (Completely Built Unit) and SKD (Semi-Knocked Down). Assembly: If you choose SKD to save freight, we provide detailed video guides. It is designed to be assembled with standard workshop tools.

Part 5: After-Sales Service

Vehicle & Core Components: 1 Year. Battery: 5 Years. Note: As per industry standard B2B practice, warranty covers parts replacement; labor costs are not included.
We recommend purchasing a Recommended Spare Parts Kit with your initial order to ensure immediate availability. For urgent needs, we ship replacements ASAP via air freight.
Note: Dimensions and Power are customizable. Below is the reference for the Standard Utility Series.

Specifications

FeatureSpecification
Power System800W – 15,000W (AC/DC Customizable)
Voltage60V / 72V / Custom
Battery TypeLead-Acid (Maintenance Free) or LiFePO4
Charging220V Household Standard (Regional Plug Custom)
Max Speed45 – 60 km/h (Adjustable Limiter)
GradeabilityUp to 60% (High Torque Config)
ProtectionIP67 (Motor/Controller), Fording Depth <30cm
WarrantyVehicle: 1 Year / Li-Battery: 5 Years
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